At Signify Health, our mission is to build trusted relationships to make people healthier. Our national network of more than 12,000 clinicians works to help people gain a more comprehensive view of their health by conducting In-Home Health Evaluations (IHEs). During an IHE, clinicians identify chronic conditions, close gaps in care, and address social determinants of health, making it possible for health plan members to get connected to the right care for their unique needs.
We’re proud to showcase the clinicians helping us build a more connected, effective care experience for all – and their personal stories that make this important work feel #ClosetoHome. This is Suzie’s story.
Suzie Ingram didn’t always envision a career in nursing – the mere sight of blood made her ill. That abruptly changed at the age of 13. While riding her bike, Ingram collided with a car head-on and suffered broken bones and a concussion. Her journey to recovery – and the clinicians she met along the way – changed the course of her life.
“That experience was eye-opening for me. Everyone worked together as a team to help me, but it was the nurses who stood by my side during the darkest moment of my life. They were my inspiration to become a nurse.”
During her recovery, Ingram appreciated how the nursing staff reassured her when she was scared and ensured her questions were answered. Ingram will never forget that feeling of vulnerability and the difference a compassionate clinician can make.
Inspire trust
Ingram began working with Signify Health in the summer of 2023, shortly after becoming an adult nurse practitioner. She appreciates the many benefits of the role, including flexible schedules. But, most importantly, Ingram enjoys meeting members at home and strives to inspire trust during every visit.
“As a nurse practitioner in the office or inpatient setting, visits with patients are almost always rushed,” she said. “With Signify Health, I get to spend time with health plan members in their homes. Because I spend extended time with a member, I always feel I’ve made a connection, and I love that I can make a difference.”
During her visits, Ingram tries to instill the same sense of trust and safety she experienced after her accident. In-Home Health Evaluation visits help her identify tripping hazards or unmet equipment needs. Ingram may also uncover other challenges, such as difficulty paying for medications or previously undiagnosed conditions.
“It’s so important for members to trust us, to lower their guard and talk openly about their medical history. I’m there to help, not to judge. If the member seems nervous, I take the conversation in a different direction. I ask them about their interests or how they spend their day,” she said.
Ingram’s dedication to building a good rapport with members has not gone unnoticed. A health plan member recently called to compliment her excellent bedside manner. During another visit, she noted a dangerously high blood pressure. She went the extra mile to contact the primary care provider and recommended quick follow-up.
Ingram earned both her bachelor’s and master’s from Stony Brook University. When she’s not working, she enjoys running, outdoor activities, and spending time with her dog, Sally. She lives in New York and primarily sees health plan members near the Long Island home she shares with her husband, a New York City firefighter.
Are you a clinician interested in helping health plan members gain a more comprehensive view of their health?
To learn more about opportunities with Signify Health, visit our clinical careers page.